Privacy Policy

1.1 Personal Information

• Name, email address, phone number, and postal address
• Government-issued identification documents (Aadhar, PAN, Passport)
• Financial information for KYC compliance
• Property ownership documents and legal papers
• Professional credentials for real estate agents

1.2 Property Information

• Property details, descriptions, and specifications
• Property images, videos, and virtual tour data
• Location coordinates and mapping data
• Pricing and transaction history
• Legal documents and clearance certificates

1.3 Usage Data

• Website and app usage patterns
• Search queries and preferences
• Communication logs and interaction history
• Device information and IP addresses
• Cookies and tracking technologies

2.1 Service Provision

• Facilitating property listings and searches
• Connecting buyers, sellers, tenants, and landlords
• Processing payments and managing subscriptions
• Providing customer support and assistance
• Generating analytics and market insights

2.2 Legal Compliance

• KYC verification as required by Indian regulations
• RERA compliance and regulatory reporting
• Anti-money laundering (AML) checks
• Tax reporting and GST compliance
• Court orders and legal proceedings

2.3 Communication

• Sending property alerts and notifications
• Marketing communications (with consent)
• Service updates and platform announcements
• Transaction confirmations and receipts
• Security alerts and account notifications

3.1 With Other Users

• Property listings are visible to all platform users
• Contact information is shared upon mutual consent
• User profiles and ratings may be publicly visible
• Transaction history for transparency and trust

3.2 With Service Providers

• Payment processors for transaction handling
• Cloud storage providers for data hosting
• Analytics services for platform improvement
• Customer support and communication tools
• Legal and professional service providers

3.2.1 Third-Party AI Services

• We use Sarvam AI as a third-party processor to facilitate natural language property listing extraction.
• Data processed by Sarvam AI is governed by their Privacy Policy and Terms of Service.
• Only relevant property details provided during the AI chat are shared with Sarvam AI for processing.

3.3 Legal Requirements

• Government authorities as required by law
• Regulatory bodies including RERA authorities
• Law enforcement agencies for investigations
• Courts and legal proceedings
• Tax authorities for compliance purposes

4.1 Security Measures

• SSL/TLS encryption for data transmission
• Advanced encryption for data storage
• Multi-factor authentication for user accounts
• Regular security audits and penetration testing
• Access controls and employee training

4.2 Data Retention

• Personal data retained as long as account is active
• Transaction records kept for 7 years as per Indian law
• KYC documents retained as per RBI guidelines
• Marketing data deleted upon opt-out request
• Backup data securely deleted after retention period

4.3 International Transfers

Your data is primarily stored and processed in India. Any international transfers are conducted with appropriate safeguards and in compliance with Indian data protection laws.

5.1 Access and Correction

• Right to access your personal information
• Right to correct inaccurate or incomplete data
• Right to update your preferences and settings
• Right to download your data in portable format

5.2 Communication Preferences

• Opt-out of marketing communications
• Customize notification preferences
• Choose communication channels
• Manage subscription to newsletters

5.3 Account Management

• Deactivate or delete your account
• Remove specific property listings
• Restrict data processing for specific purposes
• Object to automated decision-making

6.1 Types of Cookies

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand user behavior
• Marketing Cookies: Used for targeted advertising
• Preference Cookies: Remember your settings and choices

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality. We respect "Do Not Track" signals where technically feasible.

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or platform notifications. Your continued use of the platform after such changes constitutes acceptance of the updated policy.