Refund & Cancellation Policy

1.1 Monthly Subscriptions

• Full refund available within 7 days of purchase if no services have been used
• Pro-rated refund available for unused portion if cancelled mid-cycle
• No refund for the current billing period if services have been actively used
• Automatic renewal can be cancelled anytime to prevent future charges

1.2 Annual Subscriptions

• Full refund available within 14 days of purchase if no services have been used
• Pro-rated refund for unused months if cancelled after 14 days
• Minimum 30-day usage charge applies for all annual subscriptions
• Refund amount will be calculated based on monthly subscription rates

1.3 Premium Listing Fees

• Full refund if listing is not approved within 48 hours
• 50% refund if listing is removed due to platform error
• No refund once listing goes live and receives views/inquiries
• Refund available if technical issues prevent listing display

2.1 Transaction Commission

• Commission is charged only upon successful completion of property transactions
• Full refund if transaction is cancelled due to platform error or technical issues
• No refund if transaction is cancelled due to buyer/seller disputes
• Partial refund may be considered for transactions cancelled due to legal issues

2.2 Service Fees

• Processing fees are non-refundable once payment is processed
• Gateway charges and taxes are non-refundable
• Service fees for completed services are non-refundable
• Refund available only for undelivered or failed services

3.1 How to Request a Refund

1. Log into your account and navigate to the billing section
2. Click on "Request Refund" for the applicable transaction
3. Provide reason for refund request and supporting documentation
4. Submit the request and await confirmation email
5. Our team will review and respond within 3-5 business days

3.2 Refund Timeline

• Credit/Debit Cards: 5-7 business days after approval
• Net Banking: 3-5 business days after approval
• UPI/Digital Wallets: 1-3 business days after approval
• Bank Transfer: 2-4 business days after approval

3.3 Required Information

• Transaction ID or receipt number
• Reason for refund request
• Supporting documentation (if applicable)
• Bank account details for refund processing
• Valid government-issued ID for verification

4.1 Services Already Consumed

• Property listing fees for active or completed listings
• Contact details already accessed or downloaded
• Virtual tour creation and hosting services
• Professional photography services
• Legal document verification services

4.2 Third-Party Services

• Payment gateway processing fees
• Government taxes and regulatory charges
• Third-party verification services
• External marketing and advertising costs
• Legal and professional consultation fees

4.3 Violation-Related Cancellations

• Account termination due to terms of service violation
• Fraudulent or misleading property listings
• Inappropriate behavior or harassment
• Violation of platform policies and guidelines

5.1 Subscription Cancellation

• Subscriptions can be cancelled anytime from account settings
• Cancellation takes effect at the end of current billing period
• Access to premium features continues until period end
• No partial refunds for early cancellation unless eligible

5.2 Property Listing Cancellation

• Free listings can be removed anytime without charges
• Premium listings can be paused or removed as per refund policy
• Featured listings cannot be cancelled once promotion begins
• Bulk listing packages are non-cancellable once activated

5.3 Service Cancellation

• Ongoing services can be cancelled with 24-hour notice
• Scheduled services can be cancelled up to 2 hours before start time
• Emergency cancellations may incur additional charges
• Repeated cancellations may result in service restrictions

6.1 Internal Resolution

• All refund disputes are first handled by our customer support team
• Escalation to management team for complex cases
• Response time: 3-5 business days for standard cases
• Priority handling for premium subscribers

6.2 External Resolution

• Unresolved disputes can be escalated to consumer forums
• Arbitration as per terms of service agreement
• Compliance with Consumer Protection Act, 2019
• RBI ombudsman for payment-related disputes

7.1 Technical Issues

• Full refund for services affected by platform downtime
• Compensation for lost opportunities due to technical failures
• Extended service period for resolved technical issues
• Priority support for affected users

7.2 Force Majeure

• Natural disasters, pandemics, or government restrictions
• Refunds considered on case-by-case basis
• Service extensions offered where possible
• Alternative service arrangements when feasible